Important questions and answers
You can contact us by phone as well as in person at our offices in Opole and Bornem. Our opening hours are:
Opole: from Monday to Thursday: 8:30-17:30, on Fridays: 8:00-16:00 | Phone number: +48 503 028 187, 77 44 14 502
Bornem: from Monday to Thursday: 8:30-17:30, on Fridays: 8:30-16:00 | Phone number: +32 3740 7676
If you plan to visit us in person, we are happy to have you! Just give us a heads-up, and drop by :).
*In case of a very urgent matter send your coordinator a message and she will contact you back as soon as possible.
The statutory working time is 38 hours a week (in some companies 39/40 hours). Sometimes overtime is possible, we always inform you about it.
Usually, we arrange with each employee to come to our office in Belgium on Monday morning by any means of transport. A delicious breakfast awaits you there. In case of difficulties with transportation, we will be happy to help and advise you on the best way to get to Belgium. The first day is an organizational day, you are under the protection of our coordinators who will take care of all the formalities on your behalf:
- We will introduce you to the activity of Link2Europe
- We will register you in Belgium as our employee – you will receive a “Numero National” (NN – the equivalent of Polish NIP)
- We will present you the rules prevailing in the company in which you will be employed
- We will provide you with a starter kit with all documents to be signed: employment contract, health and safety rules, housing contract, accommodation conditions, etc.
- If you wish, we will help you open a Belgian bank account (recommended).
- On the first day, you will also receive clothing and work boots necessary to work.
- We will organize transport to your place of residence.
- We will familiarize you with the management of the company in which you will work and provide information on safety at the workplace.
Firstly, try to avoid this. Of course life is unpredictable, we all know that, so if you are sure you’re not going to make it, or you are going to be late, first call your supervisor – and us – to inform (and provide information on when you’ll be there if you’re going to be late). Remember that every hour of your absence at work without official proof of medical leave will not be paid. Not coming to work may result in the termination of your contract.
Accidents can happen everywhere, so we ask you to be careful at all times! But if an accident does occur, you have to inform your team leader and us immediately. Note the time of the accident and try to identify witnesses. If necessary, you will be referred to a doctor. We will give you the necessary paperwork to take with you.
Your weekly payment will be every Friday of the following week. If it doesn’t show on your bank account, (what usually never happens), this might be because of a national holiday and the bank was closed. Wait until Monday, and if it’s still not on your account – call us. Phone number: +32 3740 7676.
Holiday pay is 15.38% of your gross income. You will receive it end of May / early June of the following year. If you’re no longer in Belgium when this bonus is paid, you’ll have to fill out a L76 form in order to get the money on your Polish account. You can find this form in your starter folder which you received from Link2Europe on your first day.
You can expect this end of December / early January.
Yes, the Belgian social security system guarantees the possibility of applying for family benefits. The first child is entitled to a payment of €92.09, for the second – €170,39, for the third and subsequent – €254.40.
Meal vouchers (maaltijdcheques) are an additional benefit that you get depending on the company you work for. If your company offers them, here is some information for you:
- vouchers are exempt from any contributions related to social security contributions or income tax
- your salary will only be deducted by the personal contribution of each voucher, for example if you get a voucher worth 5€, your personal contribution is 1,09€, so the final value of the voucher is 3,91€
- you receive one voucher per worked day after 3 weeks you will receive your card from us, with the amount of money for your first week and we will top it up every week
- you can use this card to pay in bigger supermarkets or restaurants.
Just ask us and we will take care of it!
After you receive tax form 281.10, you have to go to the Tax Office and show it. Depending on the amount you already paid earlier, you will either receive a reimbursement or charge-back.
In Belgium, declarative taxes apply – our Belgian consultant will advise you when completing employment formalities, which tax threshold will be the most advantageous for you. The most important contributions that are deducted from your salary are social security contributions (RSZ 13.07% – fixed interest rate for all employees) and an advance payment for income tax (variable amount, depending on many factors, minimum 11.11%). You can ask our recruiter for an approximate net hourly rate for work in a specific position.
Anyone who has achieved income in Belgium, whether from an employment contract or social security / health benefits, is required to file a tax return at the local tax office. More information: www.zwrotpodatku.eu
Yes, if your income earned in Belgium accounts for 75% of all your annual income. An additional condition is mutual registration with the wife / children in the tax year. More information: www.zwrotpodatku.eu
Every worked month in Belgium gives you 1,66 day off, this makes 20 days off per year if you work fulltime. Officially you can use it in the following year. But thanks to weekly contracts, you can always take a week of unpaid holidays by suspending a contract for a week.
First you have to ask your supervisor. If he agrees, call us to let us know.
Your holiday pay is always paid into your account end of May/early June, and you will not receive any money during any holiday before. For instance : if you work from November onwards, and you want to go on holiday in April the following year, you already collected some amount of your holiday money, but you will receive it in order with the schedule – May turning to June.
If something in your apartment is not working properly (heating, something broke) send us an email at email@example.com or call our office in Belgium.
If you have a problem with the Internet try to reset your router. If this doesn’t help – wait for a few moments. Maybe there are maintenance works going on. If the problem takes too long, you can call the Internet supplier and ask what’s going on. They should be able to help you solve the problem.
Sure! If you have an opportunity to live with your friends or family, or you prefer to hire something on your own – feel free! Just let us know what your address will be, so we can send you your contracts and other documents.
It’s a direct debit for your rent. Usually we open it for you after 3 to 4 worked weeks. Before that, your rent is deducted from your salary, so you receive your salary minus your rental money.
If you notice that your bike somehow needs to be fixed, e.g. brakes are not working properly, or you cannot adjust your bike saddle – you have 2 weeks to report this problem at firstname.lastname@example.org. All problems noticed after this time, will have to be solved by you. Remember that you have to return a decent and properly functioning bike.
If you notice that your company car sounds suspicious, the air conditioning is not working properly, or you notice any other technical problem, contact us at email@example.com or call our office in Belgium.
If you’ve experienced or witnessed a serious accident call 112.
If any illness attacks you so seriously you can’t come to work, first of all call your team leader and us to inform us you’re not going to be there and why (if you’ve been working for more than a month, you will get a week paid if you show us an official medical leave from a doctor).
Yes. The doctor’s note is essential to prove your illness. If you do not e-mail it to us in 48 hours, you will probably not get paid.
Search for the nearest doctor online or ask your co-workers for any recommendation.
Belgium offers one of the best healthcare systems in the world. After your arrival, we will sign you up to a health-insurance organization. You will cover the costs of it on your own. This is approximately 90€ per year. If you will not work for the whole year, you can apply for a reimbursement of some costs.
Mutualiteit is a Belgian equivalent of the Polish health-insurance fund – obligatory basic health insurance. Its yearly contribution may be different depending on age, but usually it’s around €90 per year. Payment is usually due at the beginning of the following year you work.
In case you are ill, it is important to immediately inform both the company you work for and Link2Europe. It is best to do this before the work shift starts.
In case of early shift, you can send an email or phone as from 8.30 to the office. You will also have to go to the doctor. He will examine you and give you a medical leave (ziekte-attest). You have 48 hours to send us a photo of this document, to firstname.lastname@example.org.
You will receive 2 notes from the doctor:
- 1 is to justify the absence for the employer (tip: you can always ask 2 exemplars, so you can give one to the employer and one to L2E – if not a copy is also ok)
- 1 is to get a refund of the medical costs (this you have to send to the health insurance and they will refund directly on your bank account).
Contracts are prepared weekly – always for 38 hours, but you can work longer. This will be reflected in your payment (you will receive information about overtime in another document : “payslip” (loonbriefje)]. If you’re about to start your first week at work, you will sign a contract in our office in Belgium. Every other contract you will receive via e-mail, where you’ll find a link to online-signing. Thanks to that, you will not have to come to our office every week or check your mailbox and return letters.
Payslip (loonbriefje) includes all information about your weekly salary like gross income, taxes, worked overtime and the pay for it, as well as possibly charged money (ex. for your apartment) and any other additions.